Relationship Marketing at Canada’s Big Banks

My experience with RBC in particular suggests that managers there tried to support large accounting firms because of their own relationships with them. This is particularly inappropriate because they have little to no knowledge of small practitioners’ capabilities or how well they fit the accounting or tax specialist needs of their small business clients. According … Read more

Regulatory Capture in Canada

My sense is that Canada’s largest companies have a larger share of regulated industries (banking, transportation, and telecoms) than many other countries. If so, they may have too much influence over regulators simply because of their size and importance. Your instinct is well-founded, and the pattern is unusually pronounced in Canada. This is squarely the … Read more